Refund policy

1. Return Period

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

2. Eligibility Conditions

To be eligible for a return, your item must be in the same condition in which you received it, unworn and unused, with tags attached and in its original packaging.

3. Initiating a Return

To initiate a return, you can contact us at contact@brewkai.com. We will provide you with the shipping information.

4. Return Acceptance

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Questions and Assistance

You can contact us at any time with any questions regarding returns at contact@brewkai.com.

6. Damages and Issues

Please inspect your order immediately upon receipt and contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

7. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), personalized products (e.g. special orders or customized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

9. Right of Withdrawal in the European Union

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn and unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

10. Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not. If approved, the corresponding amount will be automatically refunded to your original payment method within 10 business days. It may take additional time for your bank to process and reflect the refund in your account.